Not What I Signed Up For - Senior Client Service Representative Capital Group Employee Review

1. Almost 3 years ago I was hired by Capital Group, my biggest concern making a change in my career was my ability to develop & grow. During the interview process I was told about how there are multiple "paths" and the company dedicates time to associates to develop. Really they mean giving you 30 minutes a month to complete some training or complete a review of someone/recent training experience. Those so called paths they mentioned are nonexistent. I've sat in the same position for 3 years, never had the chance to be trained into a specific department because there is an ongoing staffing issue within departments. The lack of opportunities does not attract people to stay here long term. 2. Management tries to be too positive. I've expressed my concerns to multiple managers and not one has seemed to take it seriously. Over a year ago, management asked for feedback, it turned ugly real quick & ever since it's been hush hush. Continuous issues are overlooked and not addressed. Management also makes decisions based off what they think, not what those doing the job with the experience think. i.e shift bid, removing earlier shifts and adding later shifts. Considering more than half the associates are parents, management should be considering people with families or additional responsibilities outside of work. 3. Overtime is never ending. Associates receive last minute emails begging for people to work additional time when their shifts end in the next hour or two. Management likes to preach work/life balance but for the last 2 years, overtime has been required. When I was hired I was informed of "blackout dates" for 2 weeks every January and 3 weeks in April due to tax season. At this time, there is constant overtime & taking your time off is "not contributing to improving the current environment."