A lot of false promises sold. Do NOT join the Call center at American Funds, you will regret it. - Customer Service Representative Capital Group Employee Review

1.0
Feb 22, 2020
Recommend
CEO approval
Business Outlook

Pros

The pay is not so bad for a call center and the vacation days are good because you will need those to get away from this stressful job

Cons

A lot of favoritism and bias. Managers already have their favorites and will leave the associates they don’t like as much in the dust. Manager micromanages and holds associates to different standards. What they look at as behavior that disqualifies some associates from promotions or bonuses, they disregard in other associates they like.

Explore other reviews about Capital Group

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and amazing culture

Cons

Hard to move up from cap associate

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits and compensation were great. Most people were really nice.

Cons

Can become a gossip mill if you allow it. Constant rumors of HR cases, people forced to resign, inappropriate comments, etc. Some of the team leads and leadership actively participating in that gossip- really disappointing to see.

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