CG employs great people, but the company needs to recognize low morale and dis-engaged associates. - Anonymous employee Capital Group Employee Review

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

I don't really have any complaints. I honestly really liked the company.

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.