Pros
Managers are great! Building work relationships with coworkers and team manager! Benefits, bonus! Amazing campus filled with greeneries. 3 months training that prepares you 70% of the calls when you’re on the floor. Supportive training staff!
Cons
Micromanagement to the core!!!! They make it seem it’s not but in reality, mgrs are always checking your stats, seeing if you’re taking calls or in aftercall. Every second is timed! Also promised job opportunities, but people that have been here for 6+ years are still in the same position. They try to keep you in this position for as long as possible, because of high turnover rate. No room for job growth! 95% of callers are nice! If you like taking calls and having monotonous routine, this job is definitely for you! If you’re on the creative side and likes making lasting impact with projects, this is NOT for you.