A great place to work and hope they can get back on track soon - Anonymous employee Capital Group Employee Review

4.0
Jan 3, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good compensation, periodic salary reviews to make sure our salaries were competitive, great benefits, intelligent co-workers, good reputation in the industry, nice offices.

Cons

Some of the managers and senior managers are not effective or skilled at their jobs. Promotions are generally justified, but occasionally leave you wondering how the decision was made. There is a lack of transparency when key decisions are made about how some key staffing changes are made. The investment group (portfolio counselors and analysts) are treated like royalty and they sometimes display arrogance and a sense of entitlement. The company laid off a lot of people in 2009 and for the rest of us still there, it feels so different of a place than it did five years ago. I don't feel like sticking my neck out too far with new ideas any more.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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