Not the place for thriving, educated young professionals. - Senior Client Service Representative Capital Group Employee Review

2.0
Feb 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Internal training, no experience necessary. Free coffee and milk. Cafe on site.

Cons

No opportunity for advancement. Only "lateral movement" throughout company. Management lacks knowledge and experience. Required overtime nearly every week resulting in 5-10 extra hours. Set schedule that you must follow minute by minute.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits they offer to support you

Cons

Felt lack of guidance and direction

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