It used to be great - Anonymous Capital Group Employee Review

2.0
May 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Master Retirement Plan, nice office, some nice associates

Cons

Since the new and "improved" processes have been in place, everyone I know dreads coming to work. Morale is the worst I've ever seen at any job. People with more than 20 years of experience were layed off and replaced with any old contractor off the street. Associates spend their days training new contractors. Management is clueless to what is happening and keeps saying that things are working. There is a double standard about work hours and work ethic. Some people do tons of overtime and are stressed out constantly, while others barely understand their job functions and are rarely at their desks, yet are promoted. HR provides no help in finding quality contractors; they just want you to pick anyone. It used to take a long time to get hired here. Not anymore. It's almost impossible to advance, and now management will just tell you you're doing a different role even if it's not what you were hired to do. I'm surprised there haven't been lawsuits since they are involved in illegal hiring practices since the recent layoffs.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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