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      Capital Group

      Engaged Employer

      Capital Group reviews

      Great benefits, check your ambition at the door - Client Services Representative - Senior Capital Group Employee Review

      4.0
      Jul 4, 2014
      Client services representative - senior
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company sponsored retirement plan that contributes 15%; generous vacation, education benefits. Two annual bonuses, NAV purchases on American Funds mutual funds

      Cons

      Painfully slow career development - in some instances, 10+ years before being placed in a supervisory position. Went on a hiring freeze from 2008-2011, but now that business has picked up since the Financial Crisis, mgmt is scrambling to keep up with hiring needs. Historically deliberate in decision making, the organization has been making technological and operational "enhancements" at an increased pace over the last several years. Many of these updates have resulted in system interruptions and other issues that should have been caught in testing.

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      5.0
      Jul 8, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

      Cons

      I don't really have any complaints. I honestly really liked the company.

      1.0
      Jun 20, 2026
      Core ops specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

      Cons

      It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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