Going downhill fast - Customer Service Representative Capital Group Employee Review

2.0
Jul 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Pros? There use to be but not anymore.

Cons

They do not care about their employees. Required overtime hours are constant and ending. There’s been overtime so much that they’ve made it part of your yearly review. You don’t work it then you get ding’d on your compensation. Now they are onto their next associate crushing mission which is to MAKE some associates work in the office. Not because they are essential but because it’s considered a perk to wfh. They like to throw the word PERK around a little too loosely. The stress of having to be perfect in the office was prevalent prior to the pandemic but not using it as a form of punishment is taking it too far. Now there are talks of making associates that wfh work later hours because of course they have more flexibility. Work/life balance is a joke. More work = less life

Explore other reviews about Capital Group

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing place to work Compensation is great People are truly kind

Cons

Advancement is slow - not a great place to grow your career

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits and compensation were great. Most people were really nice.

Cons

Can become a gossip mill if you allow it. Constant rumors of HR cases, people forced to resign, inappropriate comments, etc. Some of the team leads and leadership actively participating in that gossip- really disappointing to see.

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