Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Capital Group

      Engaged Employer

      Capital Group reviews

      Crazy amount of required overtime. - Client Service Representative I Capital Group Employee Review

      2.0
      Sep 7, 2021
      Client service representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are amazing. Company culture is very inclusive and understanding.

      Cons

      The required overtime is absolutely ridiculous. Depending on your position you may be required to work an additional 2 - 8+ hours per week. When I initially started we were told we would have an opportunity for overtime here and there. Now it's required every week. This job is basically taking calls back to back, non-stop, for 8.5 to 10 hours a day. Recently they have made changes that include the amount of additional time worked in your review process. So, if you don't work the required overtime, then your performance review will be affected negatively. Also there are many times when required overtime is added late in the day...very short notice.

      avatar
      Capital Group Response
      4y
      Thank you for your candid feedback and hard work as a Client Services Representative. We want to acknowledge how challenging this business environment has been to navigate. We’re taking several measures to ensure we continue to meet the needs of our clients as well as our associates. We value your perspective and remain committed to our client and associate focused priorities.

      Explore other reviews about Capital Group

      5.0
      Jul 8, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

      Cons

      I don't really have any complaints. I honestly really liked the company.

      1.0
      Jun 20, 2026
      Core ops specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

      Cons

      It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

      1
      See reviews by: Helpful|Rating|Date|All
      Related searches: Capital Group jobs | Capital Group salaries | Capital Group benefits | Capital Group interviews | Capital Group conversations
      Capital Group reviewsCapital Group Client Service Representative I reviewsCapital Group review