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      Capital Group

      Engaged Employer

      Capital Group reviews

      So much potential...used to be a great place to work now it's semi-good... - Client Services Specialist, Senior Capital Group Employee Review

      3.0
      Oct 24, 2014
      Client services specialist, senior
      Recommend
      CEO approval
      Business Outlook

      Pros

      OK place to work, nice environment, most employees are professional. The compensation and benefits are also good.

      Cons

      Very difficult to advance to a management position. Some middle managers over work their high performing associates to the point of having them do their job and not being recognized for it or properly compensated. It is extremely competitive. After working there for almost 9 years as an excellent associate, I should have been promoted to a hirer position. It's very disappointing and frustrating, I am now currently looking to work with a different employer, I feel burned out....

      Explore other reviews about Capital Group

      5.0
      Jul 8, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

      Cons

      I don't really have any complaints. I honestly really liked the company.

      1.0
      Jun 20, 2026
      Core ops specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

      Cons

      It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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      Capital Group reviewsCapital Group Client Services Specialist, Senior reviewsCapital Group review