Used to be great.... - Senior Manager Capital Group Employee Review

3.0
Jun 12, 2010
Recommend
CEO approval
Business Outlook

Pros

Terrific facilities and benefits! Used to have, but no longer: great environment, people who cared and were collaborative, future focused, respect for employees

Cons

There has been a gross destruction of what made CG great. CG has lost the environment and core values that made it special. People suffer due to a state of senior management confusion and lack of clear direction. Little clarity from senior management - most of the GMs coasted to these positions through seniority and never experienced rough times and thus have handled this crisis deplorably. Great people were let go at the Director, Senior Manager, Team Manager and associate levels. Even worse were the demotions - talk about respect issues. Unacceptable. Not sure if the current bunch of GMs has the capability or desire to right the ship. I'm sure this company will recover and be great, but not soon and not with the management in place within AFS and AFD. Grade: F.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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