You will be on Phones for 8-10 hours a day Nonstop - Client Service Representative II Capital Group Employee Review

3.0
Nov 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay, benefits, and culture are all great.

Cons

You will be on the phones from the time your day starts til you end. Your metrics are tracked and are scrutinized by managers who are in meetings all day. Career opportunities are nonexistent unless you get out of Shareholder services. Overtime every week. Morale in gutter.

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Capital Group Response
4y
Thank you for taking the time to leave Capital Group a review. We've passed along your feedback to HR and business leadership. We want to acknowledge how challenging this business environment has been to navigate. We’re taking several measures to ensure we continue to meet the needs of our clients as well as our associates. We encourage you to communicate feedback directly to your manager and/or reach out to our anonymous HR Open Line at (800) 421-4982 / openline@capgroup.com.

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5.0
Jun 16, 2026
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CEO approval
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Pros

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Cons

No cons that I can think of

5.0
Jul 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pain, The 15% automatic contribution beats any place.

Cons

As with large companies decisions are made slowly and current leadership is looking for quick results rather than long-term solutions.

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