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      Capital Group

      Engaged Employer

      Capital Group reviews

      Great benefits, ok pay, but very limited job promotion opportunities - Retirement Plan Service Representative Capital Group Employee Review

      3.0
      Aug 1, 2010
      Retirement plan service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      CG has a great reputation in the industry, and they have a lot of smart people working for them. Regarding benefits, the amount of vacation time you get right off the bat is the best I have seen - almost 4 weeks from the get go. The retirement plan is also top notch, however the health care plan is one of those 80-20 splits, so not the best. Pay was pretty good with the bonuses and overtime included

      Cons

      I had many coworkers who had been in the same position - the one they started in - for 5-10 years with not much chance for advancement. This company really does not like to promote much from within, prefers to hire from the outside.

      Explore other reviews about Capital Group

      5.0
      Jul 8, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

      Cons

      I don't really have any complaints. I honestly really liked the company.

      1.0
      Jun 20, 2026
      Core ops specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

      Cons

      It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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