A changing company - perspectives from within the ITG (Technology division of the company) - Business Systems Analyst Capital Group Employee Review

4.0
Aug 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Good bonus structure for long term employees; great place to retire; Over qualified associates who are willing to help new hires; great horizontal communication that allows anyone to communicate with non-senior leaderships without restrictions; 25% discount at company cafe (Irvine campus); relative job security compared to the industry;

Cons

Slow growth rate - it usually takes 5+ years for an average associate to be considered for promotion, or 2+ years for an exceptional associate. Double those years for the 2nd promotion. It is not uncommon to see senior managers (2nd tier manager, or department heads in charge of 2-3 teams of 5-13 people each) rising to their position after 15 years of working in the company. Decisions by committee - it is common to have junior and middle management meetings that leads to no decisions other than "we will meet again to discuss this topic in two weeks." Middle managers are sensitive to not "rock the boat" or change the status quo. Trouble makers are not tolerated in this environment. Middle management passively follows senior leadership's decisions without fully understanding the spirit and strategic goals of such decisions.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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