Client services rep - Anonymous employee Capital Group Employee Review

2.0
Jun 17, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good vacation hours as well as sick time. You don't have to go to management to ask for a day off you just enter it and if hours are available you get the day off. Full time. Decent pay. I get 36k a year pre tax of course. Good retirement plan. Nice co workers. Over time is available to be worked sometimes.

Cons

9 hour days do to 1 hour lunch. Only one shift available. Too many managers. Can be a stepford wives type of environment sometimes where everyone is all super nice and possibly fake(at least their true colors never show... If they do exist). It's long boring and mind numbing... I take call after call each day non stop and it's crushing my soul. No creativity no nothing... Just processing transactions for clients and answering some rather mundane questions for them. I HATE IT.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

1
See reviews by: Helpful|Rating|Date|All