A Thrilled Associate - Client Service Representative Capital Group Employee Review

5.0
Aug 11, 2023
Recommend
CEO approval
Business Outlook

Pros

I have never felt this good about an employer! I finally feel welcome, wanted & respected for my time and my energy! I feel a sense of security I have never felt with any other employer. I'm finally feeling like a person and not a robot! I have been literally set up for success and told where I go from here is up to me and I believe them. I am so grateful for Sy*va Cor**a HR for working with me for this position, she was patient, thorough and understanding. Accepting this position was a GREAT career move. I'm grateful, humble and looking forward to a long career!

Cons

It is a long hiring process, but worth it

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

1
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