Not the same company - Cient Service Specialist Capital Group Employee Review

2.0
Mar 10, 2024
Recommend
CEO approval
Business Outlook

Pros

I appreciate the retirement plan benefits of 15% of my salary, medical benefits, being able to work from home 2x a week plus away for office 5-6 times a year. Great benefits for 5,10,15,and so on years, extra vacation, charity bonus, gift, and money for party.

Cons

The company is not the same since coming back from Covid. We are more focused on numbers. People are still not interacting as the once did. Training is now mostly online, no hands on until later on. Hard to learn while trying to focus on computer screen, while everyone else is talking on phone or asking questions about work or personal conversations. Depending on who and how long the manager has been with the company could depend on your growth or lack of growth within the company. There are not many upward movements positions, there are across the board opportunities, to expand your work knowledge. Some managers are not able to help you get better at your job based : they have too many responsibilities to have time to really figure out the problem or ways to help each person individually. No sure how you can excel at DE&I unless you are on the committee that runs it. Just being an allie, now not enough.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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