Good, but no longer great - Senior Manager Capital Group Employee Review

3.0
Mar 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Compensation and benefits are great. Depending on the department, ownership of responsibilities is a positive, and collaborative environment. [Most] employees are nice, kind, supportive, and reasonable. Beautiful and well-kept office space.

Cons

It's changed in recent years and it's more of a top-down management style now. It doesn't always feel like doing the right thing, but rather the quick thing or even "because I said so." Also, it doesn't always feel like there is room to grow. People stay because of the comp and the culture is still better than a lot of other places, but upward mobility is a challenge. Sadly, diversity is not a priority, in spite of some changes in 2020. It's clear that Capital is not committed to advancing DE&I within its own leadership team, manager level and above, or within the portfolio managers/analysts.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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