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      Capital Group

      Engaged Employer

      Capital Group reviews

      Team oriented - Customer Service Capital Group Employee Review

      4.0
      Mar 21, 2011
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of team support. You don't only have co-workers you develop friendships. You celebrate all Birthdays. There's always a group putting together after-hours hang out events. There's even fun events during work hours where management serves the employees..a fun snack like icecream. Great benefits. Good company overall.

      Cons

      Micro-management type of company. It is good since it is very organized however sometimes it can be to much. All sick time is counted and you can only call out so many days. Time off is easy to get but only if the hours are available in the department. If there are no hours than you will not get the day you request.

      Explore other reviews about Capital Group

      5.0
      Jul 8, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

      Cons

      I don't really have any complaints. I honestly really liked the company.

      1.0
      Jun 20, 2026
      Core ops specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

      Cons

      It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

      1
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