Good but room for improvement - Client Service Representative Capital Group Employee Review

Users say... "Great benefits and a work environment that makes it fun to come in every day." "great people and sense of community" "Great culture and work ethic with amazing associates who collaborate and support each other and the company's mission." "Good work/life balance (i.e. for the most part even in IT you will usually average a typical 8" "pay was good for a relatively easy job" 

Users say... "Since most of the new managers have not gone through a full life" "Middle management passively follows senior leadership's decisions without fully understanding the spirit and strategic goals of such decisions." "Despite all the 'we're a family' vibes, the layoff was cold and silent." "Senior management is detached from line issues." "Long hours at times and potentially extensive travel"