Great until it isn't. - Manager Capital Group Employee Review

3.0
Aug 15, 2024
Recommend
CEO approval
Business Outlook

Pros

As others note...good pay, benefits, and "light & polite" culture.

Cons

Advancement is dependent on friendships and not performance, skills, character, or adherence to mission, vision and value. Little recourse if you have a toxic manager. Too much "empowerment" of senior managers which can lead to inconsistent and unequitable treatment across groups.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

1
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