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      Capital Group

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      Capital Group reviews

      A company that is in a downward spiral - Anonymous employee Capital Group Employee Review

      2.0
      Apr 25, 2011
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are excellent, the training is good and many of the people working there are good people.

      Cons

      The atmosphere at work is almost cult-like. The expectation is to embrace the "Capital Way"- or else. And the or else can be brutal. The next round of changes are going to lower the quality of about everything at American Funds. The move towards OMS (whatever that means), is just a move to a call center mentality. Team managers and senior managers are realizing that managing people who have no chance for growth at the company is going to be difficult. It has a Titanic feel now; not enough lifeboats and the band is starting to fade.

      Explore other reviews about Capital Group

      5.0
      Jul 8, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

      Cons

      I don't really have any complaints. I honestly really liked the company.

      1.0
      Jun 20, 2026
      Core ops specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

      Cons

      It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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