The people and company have good intentions but the systems are working against you. - Branch Claims Representative Capital Insurance Group Employee Review

The sytems and claim handling processes are very out-dated. There are no real internal operating procedures that are geared toward the companies claims handiling. The company is a smaller insurance company so the pay is quite a bit lower than the industry average. While the leadership does allow you the freedom to do your job, it relies solely on one person to make all claims coverage and handling decisions.