Overall it was a great company to work for. I learned a lot in my 12 years there. - Senior Associate Capital One Employee Review

4.0
Jan 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Career growth, PTO, lots of engagement and fun. Huge on diversity and community outreach programs. I also utilized the tuition reimbursement.

Cons

They have an insane rating system that affects every aspect of your career. It’s the only company I know that no matter how well you do your job, if the external customer doesn’t audibly voice their pleasure, you get rated as a neutral or worse a detractor. No matter how wonderful you did, if the customer isn’t clear with their approval, it will count against you. Even in positions with no customer involvement, you’re rated as a neutral. It’s that way across the board. Also it’s extremely political. 90% of all internal interviews are just formalities. They know who they want ahead of time. Actively seek out feedback. Otherwise, you’ll never grow with the company.

Explore other reviews about Capital One

5.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to learn and grow

Cons

Very depend by on line of business

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, benefits, mobility for internal transfers

Cons

I have been a part of Capital One for more than 20 years, most of my career. It was an exciting growth culture in the early years. Our team culture was very strong. People looked out for each other and worked toward a collective good. Around 2019 a shift began in leadership. Politics became more important and forced distribution, stack ranking, and performance management targets became more prevalent. When the pandemic hit, it broke the strong in person culture of this company. Many left for the lure of FAANG and other companies offering remote work for promotion and higher pay. It was a chance to jump the line and come back later. In the meantime COF hired people who tired of the relentless pace of Amazon, Google, and other tech companies. We also hired in big bank culture of JPM Chase and Goldman. This has resulted in a toxic, political, cutthroat culture with constant reorgs. I’m planning to leave this organization in the next 12 months. It is sad what it has become. I know tenured leaders, great people who look out for others and have helped me succeed over the years, who are miserable here. DFS colleagues from the acquisition are leaving in droves.

5
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