Pros
Product solves real problems for customers and has strong market fit
Talented Team
Exposure to complex enterprise customers
Remote-friendly work environment
Cons
Portfolio sizes are unrealistic for the level of strategic engagement expected. Balancing 40-50+ accounts simultaneously while managing multiple concurrent implementations and escalations leads to inevitable burnout
Lack of structured support or coaching when struggling with workload - more of a "sink or swim" culture
Inconsistent treatment across the team regarding account distribution, promotion opportunities, and performance expectations
Several rounds of restructuring have negatively impacted morale and team stability
They ask for more and more with less and less
Administrative and operational issues fall on individual contributors to resolve, even when caused by company-level decisions
Internal mobility is very limited - external candidates are often brought in for roles that existing team members deserve
CEO's are too involved