Great place to work - Customer Success Manager CarGurus Employee Review

5.0
Nov 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Very chilled atmosphere with someone always happy to help you if there is a problem. Very nice locations and everyone is very friendly.

Cons

The only thing I can fault at the moment, and it is a fairly minor issue, but the US staff get a 1 month sabbatical after 5 yrs service.

Explore other reviews about CarGurus

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome benefits and perks. Great office environment and makes you want to come to the office. Compensation plan is solid with high income opportunity.

Cons

This opportunity requires a strong commitment. Standard work hours do not always apply based on the customer base

2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice office environment with free food and drinks available. The gym and company perks are a nice bonus. There are also some genuinely good people on the team who make the workplace more enjoyable.

Cons

Management can feel overly political, and some managers appear to give more attention and opportunities to favorites rather than treating employees consistently. While the company talks about supporting mental health, the day-to-day culture does not always reflect that message. There is also growing uncertainty about long-term job stability as AI becomes more integrated into the work.

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