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      CarGurus

      Engaged Employer

      CarGurus reviews

      RUN. - Customer Success Associate CarGurus Employee Review

      2.0
      Jan 25, 2020
      Customer success associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Among the many that have been listed, you have catered lunch every day (M,W,F is full service catering, and T and Th are drop off days), endless snacks in both kitchens, along with parking/T pass benefits. They do 401K match, and you get a yearly bonus. You are awarded stock (RSU's), and the amount can vary based on how much you earn at the time of hire.

      Cons

      At my time of hire, diversity numbers were rather low. There were, and still are, very low numbers in regard to women, people of color, as well as women of color. That can be extremely discouraging to someone who is interested in establishing a career at CarGurus. There is a high degree of nepotism, and opportunities for advancement are limited, unless you're interested in sales, then take your pick. If you're not interested in high school drama, condescending personalities or self-serving managers, I'd suggest you run. By all means, avoid Customer Success, Co-Op and those who manage them.

      avatar
      CarGurus Response
      5y
      Thank you for leaving us your candid feedback. Every employee’s experience is valid and it’s especially important to listen to the feedback that’s difficult to hear. We’re all accountable of our diversity, inclusion, and belonging initiatives and polices. We’ve taken a lot of action to make sure CarGurus is a diverse organization by implementing the Rooney Rule, ensuring unbiased hiring behaviors, and working with our DIBs teams to ensure best practices are maintained throughout the hiring process. I also want to acknowledge your experience of not feeling respected by senior management. Please reach out to me at any time if you want to talk about your experiences at aeldridge@cargurus.com or speak with your HRBP. Thank you again for your feedback and for all your work at CarGurus.

      Explore other reviews about CarGurus

      5.0
      Jun 4, 2026
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome benefits and perks. Great office environment and makes you want to come to the office. Compensation plan is solid with high income opportunity.

      Cons

      This opportunity requires a strong commitment. Standard work hours do not always apply based on the customer base

      2.0
      May 20, 2026
      Acounts manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice office environment with free food and drinks available. The gym and company perks are a nice bonus. There are also some genuinely good people on the team who make the workplace more enjoyable.

      Cons

      Management can feel overly political, and some managers appear to give more attention and opportunities to favorites rather than treating employees consistently. While the company talks about supporting mental health, the day-to-day culture does not always reflect that message. There is also growing uncertainty about long-term job stability as AI becomes more integrated into the work.

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