A Company that Only Cares about Themselves...Please Don't Waste Your Time Like I Did - Inventory Associate CarMax Employee Review

1.0
Jun 18, 2012
Recommend
CEO approval
Business Outlook

Pros

May be close to home, may work outside, get to be around cars

Cons

They work with a point system, so even if you have the time to take off for sickness, your points will add up and they will write you up...enough points and you will be let go. Personally I had family problems when I was employed by them...both my parents were very sick and getting old and they could care less. They wouldn't let me off one day when both parents went to hospital on the same day. CarMax is the worse company I have ever worked for...if a company doesn't care about your family then you shouldn't work there. 2. They have had layoffs in the past...especially Florida...but they wont tell you about it. Seniority did not help, we had no clue how they picked who they laid off. 3. Never buy a used car from them...you will find out why if you work there for a while. They will give you a slight discount, but its NOT worth it when you see how much they spend on turning cars they buy around to be sold. 4. You have to wear uniforms (polos, pants, etc) but you have to pay for them. You can only buy from their own site so they get to make a profit. 5. They will change your job around and switch departments at the drop of a hat. They will give you no explanation. You may bust your butt and try to be happy in the department youre in and the next day you will be washing cars or doing some "other duties as assigned". At least tell me what I did wrong.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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