Sales Consultant - Sales Con CarMax Employee Review

3.0
Oct 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, College reimbursement program for both part time and full time. Great place to work if you are a college student and need a flexible schedule. For a part time job, you also have the potential of making more money then you would at most other part time retail jobs. Also one of if not the only car sales position where you can work part time. Most traditional car dealerships require you to work full time (based off of personnel experience).

Cons

Commissioned based job with no base salary. If you do end making less than minimum wage CarMax will pay you at least the minimum wage which, you have to pay them back on your next check. So they really only loan you minimum wage if you don't produce any sales(better than not making any money though, like is the case at some other commission based jobs). CarMax runs off a flat rate commission pay system that can be less than in traditional sales. The way the company justifies this, is by saying that CarMax produces higher foot traffic than traditional dealerships. So you end up selling double the cars than a traditional sales person but you end up making the same or less than traditional sales. A sales consultant at CarMax is has more responsibilities than a traditional sales person. Here a sales is responsible for the entire transaction from start to finish (including doing the financing). So double the work for half the pay. Also because CarMax has the no hassle policy and encourages people to come in and browse we also end up with a higher volume of less serious shoppers, which usually leads to you working with somebody for an entire day or a few days for no money at all.

Explore other reviews about CarMax

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Communication, acknowledgment, recognition, growth, benefits

Cons

Work life balance as a sales manager is difficult when you have smaller children

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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