Sales Consultant - Sales Consultant Club Level CarMax Employee Review

1.0
Sep 25, 2013
Recommend
CEO approval
Business Outlook

Pros

Co workers. The company hires good people (the turnover rate is really high.) You can relocate. They are always hiring at all locations due to the companies turnover rate.

Cons

If you work full time you must work 50-60+ hours a week to reach your goals. If you work part time you work full time hours but end up not clocking in for weekly meetings and training sessions so you don't exceed hours on clock. You must attend all of these because it is considered "best practice." You receive no benefits for working part time and this is. Fortune 100 company? When you make club level you fall out periodically because they want you to keep producing which leads to burn out! The pay is awful for how hard you work. You have to spend hours cleaning cars as a consultant. If someone returns a vehicle due to poor quality vehicles they take back commission they already paid you for. You must use your OWN cell phone and get no reimbursement from the company. Therefore you have customers calling you all the time when your home which equates for more unpaid hours. No consistency whatsoever in all departments.

Explore other reviews about CarMax

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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