Absolutely a Terrible Place to Work - Senior Sales Consultant CarMax Employee Review

1.0
Oct 13, 2013
Recommend
CEO approval
Business Outlook

Pros

There was a time when you could make a decent salary....key point, there WAS a time.

Cons

Management is pathetic. That includes sales managers, LGMs, all the way up to the top. They roll out training after training after training after training all of which you are required to attend while it takes you away from being able to sell vehicles. Oh, and you are not paid for these mandatory training's and meetings even though you are commissioned and can't make money while you're sitting in some meeting room for a couple of hours a week.. If you complain, they will find a reason to "coach" you on something you're not doing. The LGM at my particular store is nothing more than a communist dictator. He treats his sales managers and sales associates like garbage. In turn, the sales managers treat the sales people like garbage also. Management doesn't respect you at this company. They look down upon you.

Explore other reviews about CarMax

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Communication, acknowledgment, recognition, growth, benefits

Cons

Work life balance as a sales manager is difficult when you have smaller children

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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