Stay away from the business office and you should be fine - Business Office Administrator CarMax Employee Review

1.0
Dec 20, 2009
Recommend
CEO approval
Business Outlook

Pros

Use to be a great placed to work Co-workers are nice people CarMax will be around for a long time Stock is shooting through the roof. Very profitable

Cons

I am a long time Business Office Associate at the location in Kennesaw GA. We are highly underpaid. BOAS start out at $10/hour. We are the last associates that leave at night and work most weekends. We have a lot of late nights for low pay. Mgmt is not great. They are sickly sweet fake to your face. As soon as someone leaves after talking to them, they immediately turn to someone else and starts saying horrible things about the associate behind their back. They shows up late constantly, but if your 10 minutes late, they will say something about it. They are rarely there on weekends. The regional mgmt is just as bad. When our hours are cut, the managers still don't step up to help us out while we are so shorthanded! They use any excuse to get out of the office and have a meeting with someone else, which normally entails talking bad about someone behind their back and making fun and laughing at them..... Please, if you are interested in CarMax, stay out of the business office. All leadership in this department is horrible CarMax always ends up on Fortune's Top 100 places to work? CarMax chooses who receives the surveys. I wouldn't have even thought that would be allowed, but i guess it is. Not the most credible survey if you ask me...

Explore other reviews about CarMax

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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