Unlike Any Other Place I've Worked - Senior Manager CarMax Employee Review

5.0
Sep 21, 2021
Recommend
CEO approval
Business Outlook

Pros

CarMax is an amazing place to work. It is unlike any other corporate environment that I've ever worked in. 1. Your supervisor cares deeply about you as a person. I have never had a supervisor care this much about my professional development. I have weekly check ins, I always know where I stand and she ALWAYS has my back. I've been in conversations talking about making sure we think about how to prevent burnout for certain associates and how to make things better for people. 2. It is very flexible. I have worked at home since I began working with CarMax, however, I've been able to work with my supervisor to make sure I can meet the bus every day. There is also a lot of respect for time away from the office - if you are out, people do not try to contact you or ask you to deal with things. 3. They really do work hard to live up to their values. When I interviewed, I thought that everyone was putting the company in the best light. Everything they talked about is true. I keep waiting for the other shoe to drop - but seriously, it is as good as advertised. 4. I have all of the tools and resources I need to do my job.

Cons

The interview process is intense! It really is designed to make sure the right people are hired, but it is stressful for the candidate.

Explore other reviews about CarMax

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Communication, acknowledgment, recognition, growth, benefits

Cons

Work life balance as a sales manager is difficult when you have smaller children

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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