"We're Hiring!" - For a Reason! - Business Office Associate CarMax Employee Review

2.0
Oct 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Carmax was an OK place to work at first. I had a great time interacting with customers and performing my job duties.

Cons

The management at my location SUCKED! Especially in the Office and Sales. They don't really treat their employees with understanding. They play favoritism A LOT. They have a super high turn-over rate. I found out they keep their "We're hiring" for a reason. It's probably because they reward good performance rarely but will keep pages of your mistakes without ever telling you that you've done wrong so that you can correct the problem. And the pay is no where near the amount of the work you put in. About 70 to 80% of the people that I know that are still there either are on their way out the door or wish they could find another job. One salesman told me today that unless something really good happens, he's leaving whether he finds another job or not! That's the general concensous of most of the employees. First they try to change departments or go to the home office must most get fed up and leave before they make it that far. I can't speak for the sales department but because of the competitive environment in the business office there is a huge amount of back-bitting and useless competition just to stay ahead of the next employee in the minds of the management. I liked my job a lot. Can't say the same for the management. I really don't miss that place. Even though, it probably just my location because

Explore other reviews about CarMax

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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