Fortune 500.....I think not. - Manager CarMax Employee Review

2.0
Sep 26, 2008
Recommend
CEO approval
Business Outlook

Pros

The company when it started out was great in theory. With the advent of success, we got too large too quick. Now bad decisions, poor leadership, and a stagnant economy have caused this company to fall flat on its face. It's like any other large failing company now so I can't honestly say it's a good place to work anymore.

Cons

Just like any faltering large company. Hour/Pay cuts, they just got rid of the pension plan, poor decisions by upper/senior management have resulted in a class action lawsuit by three different firms for defrauding investors, poor hiring choices, poor promotion decisions, no accoutability. It's bad when I'm a manager and saying this stuff. They'll probably be out of business in three years if things get any worse than they are now.

Explore other reviews about CarMax

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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