Do not work here - Operations Specialist Card Kingdom Employee Review

1.0
Oct 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Diverse and supportive coworkers, incredible LGBTQ+ representation, unionized workforce

Cons

Management is actively hostile to employees and has increasingly been staffed through nepotism. Upon first arriving at Card Kingdom, I was warned by multiple seperate coworkers that I should not talk to certain supervisors as they had a history of sexual misconduct and were moved to my shift to alleviate HR complaints. I was also warned that certain managers had a history of instigating screaming matches with subordinates, and that upper management had open disdain for union workers. In my time there I personally saw multiple emplyees fired without notice for taking restroom breaks, which was deemed time theft by the employer. I was informed that employees had been fired for unexcused absences while they were actively hospitalized, and the only routine topics of conversation in the breakroom are new horror stories about management. More than one coworker, upon attempting to introduce myself, replied wih "turnover is so high here it would be a waste of my energy to learn your name." My PTO balance was repeatedly changed, used, or denied without warning or explanation as HR implemented sweeping changes to the company without briefing supervisors, so it was not uncommon to come in on a monday and find that I had lost 10 hours of my combined PTO/sick leave due to a policy being implemented over the weekend that I had never been informed of up until that moment. There is a great deal of repetitive strain injury that occurs as you are not provided adequate accomodations for safety or comfort, and all work is preformed under security cameras monitored by management which is routinely used to discipline employees for unexcused breaks, such as a 2 minute trip to the water fountain. Expectations and guidelines for work standards are not clear or readily available, so different supervisors will have wildly different expectations of you.

Explore other reviews about Card Kingdom

5.0
Jan 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Loved the leadership I directly worked under, I'd take a bullet for em. But the actual higher ups, eeehhh...

Cons

Company has changed a lot since I first started and with those changes came a sh*****r work environment. Wish I still worked there though. Had to leave when they left for a new facility out of Seattle. Also their union sucked @ss.

1.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Most of my coworkers were great Pretty good benefits

Cons

Upper management are habitual line pushers with the union, often a new rule would crop up if they found a loophole in the contract to punish employees Rules changed often and it was also common to hear contradictory info as management often pushed these rules last minute on supervisors to inform teams Constant overtime due to constant MTG set releases If you miss a day of work, you are not eligible for overtime pay that week, which leads the company to ask for overtime for holidays using the excuse of downtime in order to work the workers more without having to pay them fairly Lowest retention rate I've ever seen at a company, I worked there for 1 year and 11 months and my team fully rotated almost 4 times Upper management is blatantly anti-union to a frankly cartoonish degree

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