Does CardWorks pay their employees well?

According to anonymously submitted Glassdoor reviews, CardWorks employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at CardWorks. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at CardWorks?

57% of CardWorks employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CardWorks 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at CardWorks?

Customer Service Representative (30) , Collections Specialist (17) , Fraud Investigator (12) , Loss Mitigation Specialist (4) , Call Center Representative (3) , Collections Representative (3) , Customer Service (3) , Customer Service Representative (CSR) (3) , Director (3) , Fraud Specialist (3) , Manager (3) , Administrative (2) , Collections (2) , Customer Service Associate (2) , Debt Collector (2)

What are the pros of working at CardWorks according to real employee reviews?

"Great people.. good for experience; can be flexible;work is not hard.." ((in 15 reviews)); "Decent benefits." ((in 13 reviews)); "like culture and atmosphere of the diverse teams across all locations." ((in 7 reviews)); "Competitive pay, work from home, PTO, holidays off" ((in 7 reviews)); "Great coworkers." ((in 6 reviews))

What are the cons of working at CardWorks according to real employee reviews?

"So unless you like working for very low pay unless you work a lot of overtime and micromanagement then come on down" ((in 16 reviews)); "Over aggressive management, timed bathroom breaks" ((in 14 reviews)); "There is zero help in terms of hiring valid candidates to offset resource constraint and if upper management doesn't like an answer provided to them, it is just ignored." ((in 8 reviews)); "The training is horrible!" ((in 6 reviews)); "Health insurance" ((in 3 reviews))

What are employees saying about CardWorks layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CardWorks layoffs and their outlook for job security at CardWorks in 2026.

What are the top reviewed CardWorks locations?

Woodbury , Pittsburgh , Orlando , Lake Mary , New York , South Jordan , Syosset , Westbury , Pitts , Chicago , Elmont , Deltona , Mount Dora , Eastern Heights

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CardWorks reviews

Not worth the headache - Customer Service Representative CardWorks Employee Review

1.0

Feb 18, 2026

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

WFH Eligible Some Superiors are actually very nice

Cons

Even if you’re in office they treat you like you’re WFH. Only time away is breaks & lunch so always request the full hour. Very number driven opposed to person to person and team driven. the other reps are always there for support before your management team.

CardWorks Response

4mo

Thank you for sharing your feedback. We’re glad to hear you found value in our remote work flexibility and had positive experiences with some of our leadership team. We take your comments regarding our culture and management support seriously. While we are a performance-driven organization, we never want our team members to feel like 'just a number.' We are continuously working to ensure our newer team members feel mentored and supported, not just evaluated by metrics. Your insights on the balance between productivity and person-to-person connection are incredibly helpful as we strive to improve the employee experience.

Explore other reviews about CardWorks

5.0

Apr 22, 2026

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, work from home, PTO, holidays off

Cons

The customers that call can be a little mean

CardWorks Response

2mo

At CardWorks, we strive for excellence in everything we do, and we appreciate your review! Thank you for sharing.

2.0

Jul 15, 2026

Document services

Recommend

CEO approval

Business Outlook

Pros

The group I worked with was wonderful. I loved my coworkers. (Not management) but the people I worked with daily were awesome.

Cons

Management was horrendous. In the simplest of terms. Micro management was so extreme under our AVP, that seven people left in 6 months. I want to reiterate that we got a new AVP, who came in and said she wouldn’t change anything because my departments work was always top tier, done before schedule, and we ran like a well oiled machine. When new AVP came in, talked down to us, exercised extreme and excessive control, and made work unpleasant. During our employee appreciation day, where we are allowed to be participating in the activities all day, she insisted that we all needed to be back inside by 1pm. By the time we were “let” back out, the events were over. I have never, and will never work for someone like her again. Management is a major problem in this department. Proceed with caution.

CardWorks Response

11h

Thank you for bringing this to our attention. While we would have hoped your experience with us was more positive - your feedback will be shared with our internal teams so we can continue to grow, while improving the experience for all team members.

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Jobs at CardWorks

Customer Support Representative I, Recreational Lending

Collections Specialist I

Manager, Security Compliance

Compliance Analyst II, Third Party Products

Quality Engineer II, Quality Engineering & Testing

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