Easy remote job, but stressful customer interactions - Collections Specialist CardWorks Employee Review

3.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Fairly easy job. Remote after training.

Cons

Stressful calls. Mean and rude customers sometimes.

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CardWorks Response
3mo
We’re glad to hear you're enjoying the remote flexibility at CardWorks and found the training helpful for your role. We also appreciate your candid feedback regarding the stress of customer interactions. We are constantly looking for ways to better support our Associates during difficult calls, and your input helps us focus on where we can improve. Wishing you continued success in your career!

Explore other reviews about CardWorks

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, work from home, PTO, holidays off

Cons

The customers that call can be a little mean

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CardWorks Response
2mo
At CardWorks, we strive for excellence in everything we do, and we appreciate your review! Thank you for sharing.
2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The group I worked with was wonderful. I loved my coworkers. (Not management) but the people I worked with daily were awesome.

Cons

Management was horrendous. In the simplest of terms. Micro management was so extreme under our AVP, that seven people left in 6 months. I want to reiterate that we got a new AVP, who came in and said she wouldn’t change anything because my departments work was always top tier, done before schedule, and we ran like a well oiled machine. When new AVP came in, talked down to us, exercised extreme and excessive control, and made work unpleasant. During our employee appreciation day, where we are allowed to be participating in the activities all day, she insisted that we all needed to be back inside by 1pm. By the time we were “let” back out, the events were over. I have never, and will never work for someone like her again. Management is a major problem in this department. Proceed with caution.

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CardWorks Response
9h
Thank you for bringing this to our attention. While we would have hoped your experience with us was more positive - your feedback will be shared with our internal teams so we can continue to grow, while improving the experience for all team members.
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