Good company to work if you're a minority - Customer Service Representative CardWorks Employee Review

1.0
Jul 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Lax training (in fact drinking was actually encouraged on your lunch breaks), paid training, 10% shift differential for all shifts worked after 6 P.M.

Cons

Affirmative action company so if you're white you're treated like you don't exist, preferential treatment, incompetent management, too much political and religious talk (I always thought those were topics you were supposed to avoid at the workplace).

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CardWorks Response
9y
Thank you for your feedback, Paid training and 10% shift differential is offered for shifts worked after 6 p.m. I can assure you we do not encourage drinking on lunch breaks. CardWorks is proud of our diverse culture. Its unfortunate to hear you felt that you were treated unfairly. We do offer 60 day feedback reviews from employees to hear their experience thus far and we have not heard of these complaints in the past.

Explore other reviews about CardWorks

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, work from home, PTO, holidays off

Cons

The customers that call can be a little mean

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CardWorks Response
2mo
At CardWorks, we strive for excellence in everything we do, and we appreciate your review! Thank you for sharing.
2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The group I worked with was wonderful. I loved my coworkers. (Not management) but the people I worked with daily were awesome.

Cons

Management was horrendous. In the simplest of terms. Micro management was so extreme under our AVP, that seven people left in 6 months. I want to reiterate that we got a new AVP, who came in and said she wouldn’t change anything because my departments work was always top tier, done before schedule, and we ran like a well oiled machine. When new AVP came in, talked down to us, exercised extreme and excessive control, and made work unpleasant. During our employee appreciation day, where we are allowed to be participating in the activities all day, she insisted that we all needed to be back inside by 1pm. By the time we were “let” back out, the events were over. I have never, and will never work for someone like her again. Management is a major problem in this department. Proceed with caution.

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CardWorks Response
11h
Thank you for bringing this to our attention. While we would have hoped your experience with us was more positive - your feedback will be shared with our internal teams so we can continue to grow, while improving the experience for all team members.
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