Does CardWorks pay their employees well?

According to anonymously submitted Glassdoor reviews, CardWorks employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at CardWorks. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at CardWorks?

57% of CardWorks employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CardWorks 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at CardWorks?

Customer Service Representative (30) , Collections Specialist (17) , Fraud Investigator (12) , Loss Mitigation Specialist (4) , Call Center Representative (3) , Collections Representative (3) , Customer Service (3) , Customer Service Representative (CSR) (3) , Director (3) , Fraud Specialist (3) , Manager (3) , Administrative (2) , Collections (2) , Customer Service Associate (2) , Debt Collector (2)

What are the pros of working at CardWorks according to real employee reviews?

"Great people.. good for experience; can be flexible;work is not hard.." ((in 15 reviews)); "Decent benefits." ((in 13 reviews)); "like culture and atmosphere of the diverse teams across all locations." ((in 7 reviews)); "Competitive pay, work from home, PTO, holidays off" ((in 7 reviews)); "Great coworkers." ((in 6 reviews))

What are the cons of working at CardWorks according to real employee reviews?

"So unless you like working for very low pay unless you work a lot of overtime and micromanagement then come on down" ((in 16 reviews)); "Over aggressive management, timed bathroom breaks" ((in 14 reviews)); "There is zero help in terms of hiring valid candidates to offset resource constraint and if upper management doesn't like an answer provided to them, it is just ignored." ((in 8 reviews)); "The training is horrible!" ((in 6 reviews)); "Health insurance" ((in 3 reviews))

What are employees saying about CardWorks layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CardWorks layoffs and their outlook for job security at CardWorks in 2026.

What are the top reviewed CardWorks locations?

Woodbury , Pittsburgh , Orlando , Lake Mary , New York , South Jordan , Syosset , Westbury , Pitts , Chicago , Elmont , Deltona , Mount Dora , Eastern Heights

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CardWorks reviews

No employee Loyalty, laid back environment, but will cut you out quick - Front End Security Associate CardWorks Employee Review

2.0

Jan 30, 2017

Front end security associate

Recommend

CEO approval

Business Outlook

Pros

kind of laid back environment, great benefits, coworkers are nice for the most part

Cons

micro managing from upper management, paid parking, new hires come on the floor with base knowledge and it puts strain on the rest of their employees who are then asked for help by those new hires and it just creates chaos, there is limited assistance for other departments that are not customer service, cardworks does not follow their own policies set forth in their online help regulations, they have a high turn over rate due to the fact that they do not invest further time in the process, they will say one thing and do another, raises are minimal and they will do anything they can to screw you out of bonuses,

CardWorks Response

Thank you for your review. One of CardWorks C.R.I.T.I.C.A.L values include Teamwork-we operate as a team; sharing experiences, resources and opportunities. The Security department recently promoted a Coach to assist the agents. The Security Coach is responsible for mentoring new hires and assisting associates with phone calls that have escalated. I'm sorry to hear that you didn't have a chance to experience this new implementation. CardWorks hears the voices of its employees and looks forward to reviewing this platform to better serve our employees.

Explore other reviews about CardWorks

5.0

Apr 22, 2026

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, work from home, PTO, holidays off

Cons

The customers that call can be a little mean

CardWorks Response

2mo

At CardWorks, we strive for excellence in everything we do, and we appreciate your review! Thank you for sharing.

2.0

Jul 15, 2026

Document services

Recommend

CEO approval

Business Outlook

Pros

The group I worked with was wonderful. I loved my coworkers. (Not management) but the people I worked with daily were awesome.

Cons

Management was horrendous. In the simplest of terms. Micro management was so extreme under our AVP, that seven people left in 6 months. I want to reiterate that we got a new AVP, who came in and said she wouldn’t change anything because my departments work was always top tier, done before schedule, and we ran like a well oiled machine. When new AVP came in, talked down to us, exercised extreme and excessive control, and made work unpleasant. During our employee appreciation day, where we are allowed to be participating in the activities all day, she insisted that we all needed to be back inside by 1pm. By the time we were “let” back out, the events were over. I have never, and will never work for someone like her again. Management is a major problem in this department. Proceed with caution.

CardWorks Response

11h

Thank you for bringing this to our attention. While we would have hoped your experience with us was more positive - your feedback will be shared with our internal teams so we can continue to grow, while improving the experience for all team members.

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Jobs at CardWorks

Collections Specialist I

Analyst II Bank Originations Partnerships and Third Parties

Senior, Project Manager

Lead, Site Reliability Engineer

Quality Engineer II, Quality Engineering & Testing

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CardWorks

No employee Loyalty, laid back environment, but will cut you out quick - Front End Security Associate CardWorks Employee Review

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