Reliable place to work - Director CardWorks Employee Review

4.0
May 13, 2025
Recommend
CEO approval
Business Outlook

Pros

I feel like the people directly around you really care. Benefits are decent, though the health insurance is difficult to deal with. Raises and bonuses are fairly described and based on performance. The work is fine. PTO is decent and increases with tenure. They care about DEI.

Cons

Health insurance is a smaller company that uses the Aetna network, so medical providers often say I'm not covered and then I have to have them try again. The insurance company is impossible to get accurate information from when you call. I often feel like the leaders at the very top of the company are not aware of the work done by lower level employees. Once you reach a certain level, there are fewer opportunities for advancement.

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CardWorks Response
1y
We truly appreciate you sharing such comprehensive feedback about your experience at CardWorks. It's wonderful to hear that you feel genuine support and care from your direct team, which is a testament to the collaborative environment we strive to build. We're also glad to know our PTO program and performance-based raises and bonuses are clear and valued, and that our DEI commitment resonates. We sincerely regret the difficulties you've experienced with our health insurance provider. Navigating healthcare coverage should be straightforward, and we understand your frustration. We are constantly reviewing all aspects of our benefits to ensure they provide the best possible support for our team. Your insights regarding leadership awareness of day-to-day work and advancement opportunities at higher levels are also very important to us. We are committed to fostering clear communication channels and ensuring all employees feel recognized for their contributions. We continuously work to provide meaningful career paths and growth opportunities across all levels of the organization. Thank you again for this valuable feedback; it helps us focus our efforts on continuous improvement.

Explore other reviews about CardWorks

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, work from home, PTO, holidays off

Cons

The customers that call can be a little mean

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CardWorks Response
2mo
At CardWorks, we strive for excellence in everything we do, and we appreciate your review! Thank you for sharing.
2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The group I worked with was wonderful. I loved my coworkers. (Not management) but the people I worked with daily were awesome.

Cons

Management was horrendous. In the simplest of terms. Micro management was so extreme under our AVP, that seven people left in 6 months. I want to reiterate that we got a new AVP, who came in and said she wouldn’t change anything because my departments work was always top tier, done before schedule, and we ran like a well oiled machine. When new AVP came in, talked down to us, exercised extreme and excessive control, and made work unpleasant. During our employee appreciation day, where we are allowed to be participating in the activities all day, she insisted that we all needed to be back inside by 1pm. By the time we were “let” back out, the events were over. I have never, and will never work for someone like her again. Management is a major problem in this department. Proceed with caution.

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CardWorks Response
9h
Thank you for bringing this to our attention. While we would have hoped your experience with us was more positive - your feedback will be shared with our internal teams so we can continue to grow, while improving the experience for all team members.
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