Dubious Training and Employee Termination - Customer Service Representative Cardinal Health Employee Review

1.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

- Free instant coffee, sweet hot chocolate and sugary, synthetic juice (you'll be one of their customers buying diabetic supplies) - Welcome kit (good mug, organizer and shirt)

Cons

- Sadly, training is short and ineffective. Imagine, more than half of the class fails and get terminated. This simply means the problem is with the training team and not the agents. If they keep on laying people off. They are wasting talent. I have never experienced a company like this. - Compensation is lower compared to some BPOs and even uncompetitive against other in-house companies - Cardinal Health is on the Top 14 of the Fortune 500 companies. Earning so much yet the compensation and benefits offer is cheaper than some BPOs. Mind you, they say they are "In-house." - Poor HMO Plan. They never oriented us about the HMO coverage. I was expecting they would hand us a good healthcard as we work with one of the world's best healthcare company. Well, well, well! They gave us a poor plan. Really poor coverage. If you wanna join this company, go ahead and experience it yourself.

Explore other reviews about Cardinal Health

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, Culture, Location, Remote, People

Cons

Hybrid, I wish they were more competitive with Salary or else I might have stayed there.

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting work: nobody hears this job title without a little curiosity Independent: once you're trained you're mostly given tasks and allowed to work whatever way best suits your needs Unique: you won't find another job that does exactly this in the area Benefits: pretty standard, but kick in on day 1 Growing field: by all appearances, this is a growing field in pharmacy, so job stability isn't an issue Management: Leadership at this location strives to make this a good place to work

Cons

The hours: most technicians will work from 2:30-10 AM. The pay: rate is decent, a little less than hospital rates, a little more than retail, but in general you will be capped at 35 hours a week. Independence: while there is a lot to say about the benefits of working on your tasks alone, there is also little in the way of any real supervision. This means that all interpersonal issues devolve into a one employee's word against another, leaving management reluctant to act. Management: Leadership at this location does its best to make this a good environment to work, but they do it at the expense of holding employees accountable.

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