Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      CareCentrix

      Engaged Employer

      CareCentrix reviews

      Making Great Improvements - Customer Service Agent CareCentrix Employee Review

      4.0
      Jan 4, 2018
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company has really , really listened to the employees. When I first started working here I was skeptical , had decided I would give it a year. Well in the last few months , I feel and believe that the company does care and listens to the employees. CareCentrix is definitely on the move up. It's becoming a great place to work. I think I'll be staying !

      Cons

      Lunch break is only 30 minutes and the cafeteria is at least a 10 minute walk. You have to order out or bring your lunch.

      Explore other reviews about CareCentrix

      5.0
      Jan 30, 2026
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

      Cons

      None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

      avatar
      CareCentrix Response
      4mo
      Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
      3.0
      Jan 25, 2026
      Pac coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

      Cons

      Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

      1
      avatar
      CareCentrix Response
      4mo
      Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
      See reviews by: Helpful|Rating|Date|All
      Related searches: CareCentrix jobs | CareCentrix salaries | CareCentrix benefits | CareCentrix interviews
      CareCentrix reviewsCareCentrix Customer Service Agent reviewsCareCentrix review