Worse Company Ever. - Customer Service Representative CareCentrix Employee Review

1.0
Mar 16, 2021
Recommend
CEO approval
Business Outlook

Pros

They paid weekly which was nice.

Cons

The staffing department team for this company was by far the worse the experience of my life. They lack of communication and the many surprises of needing to make goal each week was impossible. Senior leadership pretends to be your friend but they couldn’t care less about you. I wouldn’t recommend this anyone.

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CareCentrix Response
5y
Thank you for your feedback. We are disappointed to read that you did not have a positive experience while working at CareCentrix. We strive for excellence and we will take your feedback and work closely with our leadership and area management teams to make improvements. We wish you success in your next endeavor.

Explore other reviews about CareCentrix

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

Cons

None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

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CareCentrix Response
4mo
Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
3.0
Jan 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

Cons

Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

1
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CareCentrix Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
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