Welcome to the Matrix...er, CareCentrix - Anonymous employee CareCentrix Employee Review

2.0
Jun 29, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It almost pays the bills

Cons

Well, you will be brutally overworked for one thing. People are constantly being let go, traded to new teams, or quitting for greener pastures. The company is constantly redesigning everything from management, to the actual process, even the "team" you're on. The 'in' crowd gets first pick at things and you're forced to work late hours or lose your job. All they care about is production and it shows. You are just an employee ID that can be deactivated at any time. You want to go to school, they don't care. You need daycare for your late shift, they don't care. You're sick? Why stay home? Come to work and cough all over the rest of us so we get sick and cant take a day off because we're all micro-managed to death. 'OK, only one person out of their seats at once, children.' 'One funeral per employee per calendar year, folks' If you have a life outside of this place you can forget about it. Your shift comes before your family and everything else you love. Remember that. Upper management knows the company is doomed but are going to get as many people to stay as they possibly can until the day comes when they have to close the doors. SMS has already gone down the toilet... what's next? The bad news starts way at the top of the email chain while we sit at our keyboards and produce . In the meantime, they secretly decide who stays and goes depending on who coaches their kids ball games or who hangs out with them at the bar after work. Its all disorganized, sneaky and secretive. The squeaky wheel gets replaced. They will use you until you're completely disillusioned with the corporate world altogether. I thought i was going to make a difference and help people. All I do is help my manager and supervisors get ahead in life. I should have gone to Travelers or something. You're even better off working at the Burger King down the street where you still have sense of self when you clock out at night. If you want a rewarding career where the company values aren't just words, please don't stop here. You wont even remember who you are in 6 months... if you last that long.

Explore other reviews about CareCentrix

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

Cons

None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

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CareCentrix Response
4mo
Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
3.0
Jan 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

Cons

Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

1
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CareCentrix Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
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