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      CareCentrix

      Engaged Employer

      CareCentrix reviews

      Sales with out Commission - Patient Advocate CareCentrix Employee Review

      3.0
      Mar 10, 2022
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      CareCentrix is a good company. The benefits are great. They seem to care for their employees and show it by remembering their birthdays and providing a lot of supplemental benefits that the partially pay for.

      Cons

      The Patient Advocate role is a sales role. They have an entire Matrix of numbers you have to hit in order to keep your job. Micromanagement is the name of the game. They scrutinize everything you do. You will get an email everyday about things you are doing wrong. If you do manage to hit their numbers then you will be qualified to get a monthly bonus of a whole $450.00. Given the amount of work they want you to do with an hourly rate of $17 an hour and only 2 weeks of vacation. It is just not worth what you have to put up with. If you want a sales job then just keep looking. If you want to work your butt off for very little pay and a huge amount of micromanagement then get a job here.

      avatar
      CareCentrix Response
      4y
      Thank you for providing your feedback and sharing your experience with CareCentrix. We are sorry to hear that your time with our company was not more positive and that the role did not meet your expectations. Our Patient Advocates are responsible for ensuring we help our patients get access to the necessary clinical services to help them age or heal at home. While there are service expectations for this role, this is not a sales position. We pride ourselves on offering a competitive Total Rewards package inclusive of base comp, bonus incentives and various other benefits. We will share your feedback with our leadership team to review and help drive necessary improvements. We wish you success in your future endeavors and thank you again for your comments.

      Explore other reviews about CareCentrix

      5.0
      Jan 30, 2026
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

      Cons

      None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

      avatar
      CareCentrix Response
      4mo
      Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
      3.0
      Jan 25, 2026
      Pac coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

      Cons

      Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

      1
      avatar
      CareCentrix Response
      4mo
      Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
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