No organization, no coaching , no follow ups, unorganized training . No onboarding, no explanation of call scripting . The QA and Leads are not calibrated
CareCentrix Response
3y
Thank you for your feedback. We are disappointed to read that your are frustrated in your role. We strive for excellence, and take all feedback very seriously. We will share your comments with our training team and area leadership to address your concerns. We also encourage you to reach out to your Human Resources Business Partner to discuss your specific feedback in more detail so that we can partner with you on these concerns. We look forward to hearing from you.
Benefits(Health,Dental/Vision)
PTO/PST
Pay and Compensation
Cons
None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it
CareCentrix Response
4mo
Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us.
We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
Flexible scheduling with no set times for breaks or lunches
Opportunities for renegotiation and open communication about work terms
Availability of financial assistance and room & board support in the event of a catastrophic disaster
Cons
Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare
Heavy micromanagement throughout the day
Constant check-ins are required to receive work assignments
Failure to respond immediately can result in being pulled into a one-on-one meeting
No flexibility to work at your own pace; management controls when and how fast you work
There are 10 different processes, each with roughly 20 steps, which can be overwhelming
Processes frequently change, making them difficult to keep up with
You are expected to constantly reference the DLP to avoid missing steps
Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it
1
CareCentrix Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances.
We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes.
Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.