Great company to work for. - Patient Care Coordinator CareCentrix Employee Review

5.0
Mar 19, 2023
Recommend
CEO approval
Business Outlook

Pros

I've been working with Carecentrix a little over a year. This company very much cares for employees and work/life balance. I love being able to work from home. I have great leads and supervisors.

Cons

Working from home can sometimes feel like I'm alone. Learning to do your job soley by watching someone online is tricky. But they do have job aides online to help you out.

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CareCentrix Response
3y
Thank you for taking the time to write a review. As a Patient Care Coordinator, we appreciate all you do to ensure our client's needs are being met. Thank you for your comments around your work at home experience. We work hard to provide a number of inclusive team member events, both virtually and in person, through our Voice of the Employee (VOE) groups. We hope you will take advantage of connecting with fellow team members through these channels. We wish you continued success, and thank you for all you do to make CareCentrix a great place to work!

Explore other reviews about CareCentrix

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

Cons

None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

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CareCentrix Response
4mo
Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
3.0
Jan 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

Cons

Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

1
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CareCentrix Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
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