DONT CARE SHOULD BE THE CORE VALUE - Anonymous employee CareCentrix Employee Review

1.0
Sep 19, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

pays the bills and does have decent PTO and Insurance, Co workers are really nice and care about each other. Job itself is rewarding for helping the patients.

Cons

VERY VERY VERY negative work environment because NO ONE is happy working there. Leads are fed up, staffers are fed up and intake is fed up. Mandatory over time like placed on us every other week for weeks on end just puts us in the next tax bracket so you barely see any of it. Its the most micro managed call center I have ever worked for and it drains the living soul out of you. I hate it and I along with MANY others will be walking right out the door as soon as we find something better paywise or at this point just happy wise. Your treated like children, managment sucks and you never get the same answer on how to do something. They say they pay bonus if you hit all your numbers well guess what I have and haven't seen a bonus yet. I was hired on false pretenses and I do not recommend anyone working in this dreadful place!!!!

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5.0
Jan 30, 2026
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CEO approval
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Pros

Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

Cons

None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

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CareCentrix Response
4mo
Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
3.0
Jan 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

Cons

Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

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CareCentrix Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
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